Frequently Asked Questions

Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on phone or email.

What ages are Jointix Tiles suitable for?

Jointix Tiles are ideal for ages three and above who love using their imaginations to build. Great for children for screen free time and older kids with big imaginations.

What makes Jointix Tiles different from other magnetic tiles?

Jointix magnetic tiles are the original, premium magnetic tiles sets. Our unique star shapes are made with the highest quality materials to ensure long lasting, vivid colours, plus strong magnets that makes distinctive “joint” together.

How long will my Jointix Tiles set last?

Jointix magnetic tiles are built to last for years to come which feature a durable sonic-welded star shape design and high quality materials for everyday play. If damage occurs during normal play, please let us know by sending us a photo or video to We will be happy to assist you on the damaged pieces.

However Jointix magnetic tiles are not meant for rough play – we advise against throwing, stepping, kicking or any excessive outside force may lead to damage over time.

What makes Jointix Tiles educational?

Jointix magnetic tiles offer children the opportunity to use and develop a whole range of skills including but not limited to : Ability to build 2D and 3D shapes, allows children to visualize colours, 3D creations, shape recognition, building and construction skills.

Are Jointix Tiles waterproof?

Jointix magnetics tiles ARE NOT WATERPROOF and should not be submerged, held under running water, or use in the pool. If water gets inside the pieces, we recommend standing them against a wall to help them drain and dry.

Dont’t worry as there’s no safety risk in getting your magnetic tiles wet. Just be aware that immersing them in water could result in rust, mold or mildew.

What's the best way to clean Jointix Tiles?

Simply wipe them with damp cloth with kid-friendly cleaner. We don’t recommend using heavy duty cleaners or other ingredients which might degrade the plastic material over time. 

How can I share my feedback?

Jointix tiles are always involving to accommodate bigger builds, bigger imaginations and bigger projects. If you have an idea for making our products better or creating new ones, let us know! We’re always eager to hear your suggestion for our current toys and those in development.

How do I become a Reseller?

It’s a great way to earn extra money by sharing products you use and believe in. If your audience is interested in open-ended toys, hands-on learning, homeschooling, STEM activities, or creative play, your website or blog is a great fit for our program.

How do I join the Reseller team?

It couldn’t be easier! To join our reseller program, just complete an application and wait for approval. Then, post a Jointix tiles photos and link on your social media or website.